Privacy Policy
Last Updated: May 9, 2026
1. Overview
At EZ Peptides Co., Ltd. , we strive to ensure that our customers are completely satisfied with their purchases. This Return and Refund Policy outlines the terms and conditions for product returns, replacements, and refunds. By placing an order on our website, you agree to and accept this policy.
2. Eligibility for Return or Refund
We offer a 7-day return and refund policy from the date of delivery for eligible products.
To qualify for a return or refund, please ensure that:
- The product is unused, sealed, and in its original packaging.
- You contact our support team within 7 days of receiving your order.
- You have a valid order ID and proof of purchase.
Returns requested after 7 days of delivery may not be accepted.
3. Reporting Damaged, Incorrect, or Missing Products
If you receive a damaged, incorrect, or missing product, you must report it within 24 to 48 hours of delivery by contacting our support team.
When reporting an issue, please include:
- Your order ID
- A detailed description of the issue
- Clear photo and/or video evidence showing the product condition or the issue
Once verified, we will provide a full refund or replacement at no additional cost. In these cases, EZ Peptides LLC will also cover any applicable return shipping costs.
4. Standard Returns (Non-Damaged Products)
If you wish to return a product for reasons other than damage, defect, or shipment error:
- The product must be unopened, unused, and sealed in its original packaging.
- You must contact us within 7 days of delivery to request approval.
- The return shipping cost will be deducted from your original payment amount.
Returns without prior approval will not be accepted.
5. Return Approval Process
To initiate a return or refund, please contact us by either:
- Filling out our contact form on the website, or
- Emailing our support team at [email protected] with your order ID and issue details.
Once your return request is reviewed and approved, we will provide the return shipping warehouse address via email. Please do not return any product to our business address, as it is not used for returns.
6. Refund Timeline and Method
- Once your returned product is received and inspected, we will process your refund within 7 to 10 working days.
- Refunds will be issued only to the original payment method used at the time of purchase.
- You will receive a confirmation email once your refund has been successfully processed.
Refund processing time may vary depending on your bank or payment provider.
7. Transit Damage or Missing Packages
If your package is lost, damaged during transit, or items are missing from your shipment, EXZ Peptides Co., Ltd. will cover the return or replacement shipping costs. Please report such incidents within 48 hours of delivery with proper evidence.
8. Support Hours and Time Zone
Our customer support team is available from Monday to Sunday, 9:00 AM – 5:00 PM (Hong Kong time zone). We aim to respond to all return or refund inquiries within 1–2 business days.
9. Contact Information
EXZ Peptides Co., Ltd.
706 Shing Chuen Road, Tai Wai, Sha Tin District, Hong Kong.
Email:[email protected]
WhatApp:+852 3982064
10. Policy Updates
We may update or modify this Return and Refund Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website after such updates constitutes acceptance of the revised policy.
Return and Refund
Last Updated: May 9, 2026
1. Overview
At EZ Peptides Co., Ltd., we strive to ensure that our customers are completely satisfied with their purchases. This Return and Refund Policy outlines the terms and conditions for product returns, replacements, and refunds. By placing an order on our website, you agree to and accept this policy.
2. Eligibility for Return or Refund
We offer a 7-day return and refund policy from the date of delivery for eligible products.
To qualify for a return or refund, please ensure that:
- The product is unused, sealed, and in its original packaging.
- You contact our support team within 7 days of receiving your order.
- You have a valid order ID and proof of purchase.
Returns requested after 7 days of delivery may not be accepted.
3. Reporting Damaged, Incorrect, or Missing Products
If you receive a damaged, incorrect, or missing product, you must report it within 24 to 48 hours of delivery by contacting our support team.
When reporting an issue, please include:
- Your order ID
- A detailed description of the issue
- Clear photo and/or video evidence showing the product condition or the issue
Once verified, we will provide a full refund or replacement at no additional cost. In these cases, EZ Peptides LLC will also cover any applicable return shipping costs.
4. Standard Returns (Non-Damaged Products)
If you wish to return a product for reasons other than damage, defect, or shipment error:
- The product must be unopened, unused, and sealed in its original packaging.
- You must contact us within 7 days of delivery to request approval.
- The return shipping cost will be deducted from your original payment amount.
Returns without prior approval will not be accepted.
5. Return Approval Process
To initiate a return or refund, please contact us by either:
- Filling out our contact form on the website, or
- Emailing our support team at [email protected] with your order ID and issue details.
Once your return request is reviewed and approved, we will provide the return shipping warehouse address via email. Please do not return any product to our business address, as it is not used for returns.
6. Refund Timeline and Method
- Once your returned product is received and inspected, we will process your refund within 7 to 10 working days.
- Refunds will be issued only to the original payment method used at the time of purchase.
- You will receive a confirmation email once your refund has been successfully processed.
Refund processing time may vary depending on your bank or payment provider.
7. Transit Damage or Missing Packages
If your package is lost, damaged during transit, or items are missing from your shipment, EXZ Peptides Co., Ltd. will cover the return or replacement shipping costs. Please report such incidents within 48 hours of delivery with proper evidence.
8. Support Hours and Time Zone
Our customer support team is available from Monday to Sunday, 9:00 AM – 5:30 PM (Hong Kong time zone). We aim to respond to all return or refund inquiries within 1–2 business days.
9. Contact Information
EXZ Peptides Co., Ltd.
706 Shing Chuen Road, Tai Wai, Sha Tin District, Hong Kong.
Email:[email protected]
WhatApp:+852 3982064
10. Policy Updates
We may update or modify this Return and Refund Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website after such updates constitutes acceptance of the revised policy.
Shipping & Delivery
Last Updated: May 7, 2026
1. Overview
Thank you for choosing EXZ Peptides Co., Ltd. Please review our Shipping and Delivery Policy to understand how and when your order will be processed, shipped, and delivered. This policy applies to all purchases made on our official website.
2. Order Processing Time
Orders are typically processed within 0 to 2 business days. Most orders placed before the designated cut-off time are shipped the same business day, especially those using UPS or other expedited shipping methods. Processing times may vary during weekends, holidays, or periods of high order volume.
3. Order Cut-Off Time
Orders placed by 5:00 PM Hong Kong Standard Time, Monday through Friday, are eligible for same-day processing. Orders placed after this time, on weekends, or during public holidays will be processed on the next available business day.
4. Shipping Regions
At this time, we do not ship to:
- P.O. Boxes
- APO/FPO/DPO military addresses
5. Shipping Carriers
We partner with multiple trusted carriers to ensure safe and timely delivery, including:
- UPS
- USPS
- FedEx
- DHL
The carrier used for your order is automatically selected based on your delivery address, order size, and service availability.
6. Shipping Rates and Options
We offer several shipping options at checkout to suit your needs:
- Free Standard Shipping (3–10 business days): Free on orders over $200
- Delivery timelines are estimated by the carrier and may vary based on destination, weather, or other external factors.
7. Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number and carrier details. You can track your shipment by:
- Visiting your Order Tracking page on our website, or
- Using the tracking link provided in your confirmation email, or
- Entering your tracking number directly on the carrier’s website.
If you have not received tracking details within 48 hours of order confirmation, please contact our support team.
8. Sales Tax
Applicable U.S. sales taxes are calculated and included in your order total at checkout, based on your shipping address within the United States.
9. Lost, Stolen, or Damaged Shipments
If your shipment is lost, stolen, or arrives damaged, please contact our support team within 24 to 48 hours of the delivery date. We will work directly with the shipping carrier to investigate and resolve the issue promptly. Depending on the situation, we may issue a replacement or full refund in accordance with our Return and Refund Policy.
10. Delivery Delays
While we make every effort to deliver your orders promptly, unforeseen factors such as weather, carrier delays, or incorrect shipping details may cause delays. EXZ Peptides Co., Ltd. is not liable for delays once the order has been handed to the carrier, but we will assist in resolving issues as quickly as possible.
11. Customer Support and Contact
For any questions regarding shipping, delivery, or tracking updates, please contact our support team:
EXZ Peptides Co., Ltd.
706 Shing Chuen Road, Tai Wai, Sha Tin District, Hong Kong.
Email:[email protected]
WhatApp:+852 3982064
Our customer service hours are Monday to Friday, 9:00 AM – 5:30 PM (Hong Kong time zone).
12. Policy Updates
We may update or modify this Shipping and Delivery Policy from time to time to reflect operational changes or carrier requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website following any updates constitutes your acceptance of the revised policy.
Terms & Conditions
Last Updated: MAY 25, 2026
1. Introduction
Welcome to EXZ Peptides Co., Ltd. (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website, or by placing an order, you agree to comply with and be bound by these Terms and all policies referenced below. If you do not agree with these Terms, do not use the website or place an order.
2. Acceptance of Terms
By placing an order on our website, you confirm that you have read, understood, and agree to these Terms of Service, including our:
- Payment and Billing Policy
- Return and Refund Policy
- Shipping and Delivery Policy
- Privacy Policy
Each linked policy is incorporated into these Terms by reference.
3. Eligibility & Age Requirement
Our products and services are intended for individuals 18 years of age or older. By using the site or placing an order you represent that you are at least 18 and legally capable of entering into binding agreements.
4. Account Creation & Guest Checkout
You may checkout as a guest or create an account for future convenience. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use. We are not liable for losses resulting from your failure to protect your account credentials.
5. Orders, Payment & Billing
All orders are subject to acceptance and availability. Payment is taken when you place your order and processed through our payment gateway (ConvesioPay – Credit Card). We accept major debit and credit cards (Visa, MasterCard, American Express). See our Payment and Billing Policy for full details.
6. Pricing, Availability & Errors
We aim for accurate pricing and descriptions, but mistakes can occur. If a product listing contains an error (price, inventory, or description) we reserve the right to correct the error, refuse or cancel orders placed for products listed incorrectly, and issue a full refund if payment was already taken and the order is cancelled for this reason.
7. Shipping & Delivery
Orders are processed and shipped in accordance with our https://exzpeptides.com/shipping/. We ship within the HongKong using multiple carriers including UPS, USPS, FedEx, and DHL. Delivery estimates are provided by the carriers and may vary.
8. Returns & Refunds
Returns, exchanges, and refunds are handled according to our Return and Refund Policy. For damaged, missing, or incorrect items, contact us promptly and provide required evidence as described in that policy.
9. Prohibited Uses & Fraud Prevention
You agree not to use the site for unlawful or prohibited activities, including but not limited to:
- fraudulent transactions, identity theft, or other illegal activity;
- transmitting malware, viruses, or other harmful code;
- attempting to gain unauthorized access to other accounts or systems;
- scraping, harvesting, or otherwise collecting data without permission; and
- harassment, impersonation, or misuse of our services.
If we detect suspicious behavior or potential fraud, we may hold, delay, or cancel your order and request additional verification or documentation before proceeding.
10. Intellectual Property
All content on the site — including text, images, logos, trademarks, product information, and designs — is the property of EXZ Peptides Co., Ltd. or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without express written permission.
11. Limitation of Liability
To the maximum extent permitted by law, EXZ Peptides Co., Ltd. and its affiliates will not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or related to your use of the site or products. Our total aggregate liability for any claim related to a purchase or order is limited to the purchase price of the order in question.
12. Indemnification
You agree to indemnify, defend, and hold harmless EXZ Peptides Co., Ltd., its officers, employees, and agents from any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your unlawful use of the site.
13. Termination
We may suspend or terminate your access to the site, cancel orders, or remove content at our discretion if we determine you have violated these Terms or engaged in abusive or unlawful conduct. Termination does not waive any other remedies we may have under applicable law.
14. Third-Party Services
The site may use third-party services (payment processors, shipping carriers, analytics and advertising platforms). Your use of those third-party services is also subject to their own terms and privacy practices. We are not responsible for third-party actions or service disruptions.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States and the State of New Mexico, without regard to conflict of law principles. You and EXZ Peptides Co., Ltd. agree that New Mexico courts will have exclusive jurisdiction over any disputes arising from these Terms.
16. Changes to These Terms
We may update these Terms occasionally to reflect changes in our business or legal requirements. We will post the revised Terms on this page and update the “Last Updated” date. Continued use of the site after changes constitutes acceptance of the updated Terms.
17. Contact Information
If you have questions about these Terms or any related policies, please contact us:
EXZ Peptides Co., Ltd.
706 Shing Chuen Road, Tai Wai, Sha Tin District, Hong Kong.
Email:[email protected]
WhatApp:+852 3982064