02 | Notebooks Stationery Printing Factory

02

Privacy Policy

Last Updated: May 9, 2026

1. Overview

At EZ Peptides Co., Ltd. , we strive to ensure that our customers are completely satisfied with their purchases. This Return and Refund Policy outlines the terms and conditions for product returns, replacements, and refunds. By placing an order on our website, you agree to and accept this policy.

2. Eligibility for Return or Refund

We offer a 7-day return and refund policy from the date of delivery for eligible products.

To qualify for a return or refund, please ensure that:

  • The product is unused, sealed, and in its original packaging.
  • You contact our support team within 7 days of receiving your order.
  • You have a valid order ID and proof of purchase.

Returns requested after 7 days of delivery may not be accepted.

3. Reporting Damaged, Incorrect, or Missing Products

If you receive a damaged, incorrect, or missing product, you must report it within 24 to 48 hours of delivery by contacting our support team.

When reporting an issue, please include:

  • Your order ID
  • detailed description of the issue
  • Clear photo and/or video evidence showing the product condition or the issue

Once verified, we will provide a full refund or replacement at no additional cost. In these cases, EZ Peptides LLC will also cover any applicable return shipping costs.

4. Standard Returns (Non-Damaged Products)

If you wish to return a product for reasons other than damage, defect, or shipment error:

  • The product must be unopened, unused, and sealed in its original packaging.
  • You must contact us within 7 days of delivery to request approval.
  • The return shipping cost will be deducted from your original payment amount.

Returns without prior approval will not be accepted.

5. Return Approval Process

To initiate a return or refund, please contact us by either:

  • Filling out our contact form on the website, or
  • Emailing our support team at [email protected] with your order ID and issue details.

Once your return request is reviewed and approved, we will provide the return shipping warehouse address via email. Please do not return any product to our business address, as it is not used for returns.

6. Refund Timeline and Method

  • Once your returned product is received and inspected, we will process your refund within 7 to 10 working days.
  • Refunds will be issued only to the original payment method used at the time of purchase.
  • You will receive a confirmation email once your refund has been successfully processed.

Refund processing time may vary depending on your bank or payment provider.

7. Transit Damage or Missing Packages

If your package is lost, damaged during transit, or items are missing from your shipment, EXZ Peptides Co., Ltd.  will cover the return or replacement shipping costs. Please report such incidents within 48 hours of delivery with proper evidence.

8. Support Hours and Time Zone

Our customer support team is available from Monday to Sunday, 9:00 AM – 5:00 PM (Hong Kong time zone). We aim to respond to all return or refund inquiries within 1–2 business days.

9. Contact Information

EXZ Peptides Co., Ltd. 
706 Shing Chuen Road, Tai Wai, Sha Tin District, Hong Kong.
Email:[email protected]
WhatApp:+852 3982064

10. Policy Updates

We may update or modify this Return and Refund Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website after such updates constitutes acceptance of the revised policy.

© 2025 EXZ Peptides Co., Ltd.  All Rights Reserved.

Return and Refund

Last Updated: May 9, 2026

1. Overview

At EZ Peptides Co., Ltd., we strive to ensure that our customers are completely satisfied with their purchases. This Return and Refund Policy outlines the terms and conditions for product returns, replacements, and refunds. By placing an order on our website, you agree to and accept this policy.

2. Eligibility for Return or Refund

We offer a 7-day return and refund policy from the date of delivery for eligible products.

To qualify for a return or refund, please ensure that:

  • The product is unused, sealed, and in its original packaging.
  • You contact our support team within 7 days of receiving your order.
  • You have a valid order ID and proof of purchase.

Returns requested after 7 days of delivery may not be accepted.

3. Reporting Damaged, Incorrect, or Missing Products

If you receive a damaged, incorrect, or missing product, you must report it within 24 to 48 hours of delivery by contacting our support team.

When reporting an issue, please include:

  • Your order ID
  • detailed description of the issue
  • Clear photo and/or video evidence showing the product condition or the issue

Once verified, we will provide a full refund or replacement at no additional cost. In these cases, EZ Peptides LLC will also cover any applicable return shipping costs.

4. Standard Returns (Non-Damaged Products)

If you wish to return a product for reasons other than damage, defect, or shipment error:

  • The product must be unopened, unused, and sealed in its original packaging.
  • You must contact us within 7 days of delivery to request approval.
  • The return shipping cost will be deducted from your original payment amount.

Returns without prior approval will not be accepted.

5. Return Approval Process

To initiate a return or refund, please contact us by either:

  • Filling out our contact form on the website, or
  • Emailing our support team at [email protected] with your order ID and issue details.

Once your return request is reviewed and approved, we will provide the return shipping warehouse address via email. Please do not return any product to our business address, as it is not used for returns.

6. Refund Timeline and Method

  • Once your returned product is received and inspected, we will process your refund within 7 to 10 working days.
  • Refunds will be issued only to the original payment method used at the time of purchase.
  • You will receive a confirmation email once your refund has been successfully processed.

Refund processing time may vary depending on your bank or payment provider.

7. Transit Damage or Missing Packages

If your package is lost, damaged during transit, or items are missing from your shipment, EXZ Peptides Co., Ltd. will cover the return or replacement shipping costs. Please report such incidents within 48 hours of delivery with proper evidence.

8. Support Hours and Time Zone

Our customer support team is available from Monday to Sunday, 9:00 AM – 5:30 PM (Hong Kong time zone). We aim to respond to all return or refund inquiries within 1–2 business days.

9. Contact Information

EXZ Peptides Co., Ltd.
706 Shing Chuen Road, Tai Wai, Sha Tin District, Hong Kong.
Email:[email protected]
WhatApp:+852 3982064

10. Policy Updates

We may update or modify this Return and Refund Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website after such updates constitutes acceptance of the revised policy.

© 2026 EXZ Peptides Co., Ltd. All Rights Reserved.

Shipping & Delivery

Last Updated: May 7, 2026

1. Overview

Thank you for choosing EXZ Peptides Co., Ltd. Please review our Shipping and Delivery Policy to understand how and when your order will be processed, shipped, and delivered. This policy applies to all purchases made on our official website.

2. Order Processing Time

Orders are typically processed within 0 to 2 business days. Most orders placed before the designated cut-off time are shipped the same business day, especially those using UPS or other expedited shipping methods. Processing times may vary during weekends, holidays, or periods of high order volume.

3. Order Cut-Off Time

Orders placed by 5:00 PM Hong Kong Standard Time, Monday through Friday, are eligible for same-day processing. Orders placed after this time, on weekends, or during public holidays will be processed on the next available business day.

4. Shipping Regions

 At this time, we do not ship to:

  • P.O. Boxes
  • APO/FPO/DPO military addresses

5. Shipping Carriers

We partner with multiple trusted carriers to ensure safe and timely delivery, including:

  • UPS
  • USPS
  • FedEx
  • DHL

The carrier used for your order is automatically selected based on your delivery address, order size, and service availability.

6. Shipping Rates and Options

We offer several shipping options at checkout to suit your needs:

  • Free Standard Shipping (3–10 business days): Free on orders over $200
  • Delivery timelines are estimated by the carrier and may vary based on destination, weather, or other external factors.

7. Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number and carrier details. You can track your shipment by:

  • Visiting your Order Tracking page on our website, or
  • Using the tracking link provided in your confirmation email, or
  • Entering your tracking number directly on the carrier’s website.

If you have not received tracking details within 48 hours of order confirmation, please contact our support team.

8. Sales Tax

Applicable U.S. sales taxes are calculated and included in your order total at checkout, based on your shipping address within the United States.

9. Lost, Stolen, or Damaged Shipments

If your shipment is lost, stolen, or arrives damaged, please contact our support team within 24 to 48 hours of the delivery date. We will work directly with the shipping carrier to investigate and resolve the issue promptly. Depending on the situation, we may issue a replacement or full refund in accordance with our Return and Refund Policy.

10. Delivery Delays

While we make every effort to deliver your orders promptly, unforeseen factors such as weather, carrier delays, or incorrect shipping details may cause delays. EXZ Peptides Co., Ltd. is not liable for delays once the order has been handed to the carrier, but we will assist in resolving issues as quickly as possible.

11. Customer Support and Contact

For any questions regarding shipping, delivery, or tracking updates, please contact our support team:

EXZ Peptides Co., Ltd.
706 Shing Chuen Road, Tai Wai, Sha Tin District, Hong Kong.
Email:[email protected]
WhatApp:+852 3982064

Our customer service hours are Monday to Friday, 9:00 AM – 5:30 PM (Hong Kong time zone).

12. Policy Updates

We may update or modify this Shipping and Delivery Policy from time to time to reflect operational changes or carrier requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website following any updates constitutes your acceptance of the revised policy.

© 2026 EXZ Peptides Co., Ltd. All Rights Reserved.

Terms & Conditions

Last Updated: MAY 25, 2026

1. Introduction

Welcome to EXZ Peptides Co., Ltd. (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website, or by placing an order, you agree to comply with and be bound by these Terms and all policies referenced below. If you do not agree with these Terms, do not use the website or place an order.

2. Acceptance of Terms

By placing an order on our website, you confirm that you have read, understood, and agree to these Terms of Service, including our:

  • Payment and Billing Policy
  • Return and Refund Policy
  • Shipping and Delivery Policy
  • Privacy Policy

Each linked policy is incorporated into these Terms by reference.

3. Eligibility & Age Requirement

Our products and services are intended for individuals 18 years of age or older. By using the site or placing an order you represent that you are at least 18 and legally capable of entering into binding agreements.

4. Account Creation & Guest Checkout

You may checkout as a guest or create an account for future convenience. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use. We are not liable for losses resulting from your failure to protect your account credentials.

5. Orders, Payment & Billing

All orders are subject to acceptance and availability. Payment is taken when you place your order and processed through our payment gateway (ConvesioPay – Credit Card). We accept major debit and credit cards (Visa, MasterCard, American Express). See our Payment and Billing Policy for full details.

6. Pricing, Availability & Errors

We aim for accurate pricing and descriptions, but mistakes can occur. If a product listing contains an error (price, inventory, or description) we reserve the right to correct the error, refuse or cancel orders placed for products listed incorrectly, and issue a full refund if payment was already taken and the order is cancelled for this reason.

7. Shipping & Delivery

Orders are processed and shipped in accordance with our https://exzpeptides.com/shipping/. We ship within the HongKong using multiple carriers including UPS, USPS, FedEx, and DHL. Delivery estimates are provided by the carriers and may vary.

8. Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return and Refund Policy. For damaged, missing, or incorrect items, contact us promptly and provide required evidence as described in that policy.

9. Prohibited Uses & Fraud Prevention

You agree not to use the site for unlawful or prohibited activities, including but not limited to:

  • fraudulent transactions, identity theft, or other illegal activity;
  • transmitting malware, viruses, or other harmful code;
  • attempting to gain unauthorized access to other accounts or systems;
  • scraping, harvesting, or otherwise collecting data without permission; and
  • harassment, impersonation, or misuse of our services.

If we detect suspicious behavior or potential fraud, we may hold, delay, or cancel your order and request additional verification or documentation before proceeding.

10. Intellectual Property

All content on the site — including text, images, logos, trademarks, product information, and designs — is the property of EXZ Peptides Co., Ltd. or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without express written permission.

11. Limitation of Liability

To the maximum extent permitted by law, EXZ Peptides Co., Ltd. and its affiliates will not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or related to your use of the site or products. Our total aggregate liability for any claim related to a purchase or order is limited to the purchase price of the order in question.

12. Indemnification

You agree to indemnify, defend, and hold harmless EXZ Peptides Co., Ltd., its officers, employees, and agents from any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your unlawful use of the site.

13. Termination

We may suspend or terminate your access to the site, cancel orders, or remove content at our discretion if we determine you have violated these Terms or engaged in abusive or unlawful conduct. Termination does not waive any other remedies we may have under applicable law.

14. Third-Party Services

The site may use third-party services (payment processors, shipping carriers, analytics and advertising platforms). Your use of those third-party services is also subject to their own terms and privacy practices. We are not responsible for third-party actions or service disruptions.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of New Mexico, without regard to conflict of law principles. You and EXZ Peptides Co., Ltd.  agree that New Mexico courts will have exclusive jurisdiction over any disputes arising from these Terms.

16. Changes to These Terms

We may update these Terms occasionally to reflect changes in our business or legal requirements. We will post the revised Terms on this page and update the “Last Updated” date. Continued use of the site after changes constitutes acceptance of the updated Terms.

17. Contact Information

If you have questions about these Terms or any related policies, please contact us:

EXZ Peptides Co., Ltd. 
706 Shing Chuen Road, Tai Wai, Sha Tin District, Hong Kong.
Email:[email protected]
WhatApp:+852 3982064

By placing an order: you acknowledge that you have read, understood, and agree to these Terms of Service and the policies referenced above.
© 2025 EXZ Peptides Co., Ltd. All Rights Reserved.
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